- indian Railway (IR) runs more than 20,000 passenger trains daily, on both long-distance and suburban routes, from 7,349 stations across India. The trains have five-digit and four-digit numbering system. Mail or Express trains, the most common types, run at an average speed of 50.6 kilometres per hour (31.4 mph).Most premium passenger trains like Rajdhani, Shatabdi Exp run at peak speed of 140–150 km/h (87–93 mph) with Gatiman Express between New Delhi and Agra touching peak speed of 160 km/h (99 mph). Indian railways has also started a pilot project by the name of “Train-18”, with successful trials between Delhi-Katra and Lucknow-Delhi and clocked maximum track speed of 180 km/h (112mph). In the freight segment, IR runs more than 9,200 trains daily. The average speed of freight trains is around 24 kilometres per hour (15 mph). Maximum speed of freight trains varies from 60 to 75 km/h (37 to 47 mph) depending upon their axle load with container special running at a peak speed of 100 km/h (62 mph).Interesting statistics about Indian Railways
- Today, more than 14,300 trains run every day. Prior to Independence, there were a mere 42 trains in the country. The total distance covered by all the trains is 3 ½ times the distance between Earth and Moon.
- Indian Railways carry more than 23 million people every day and the system employs more than a million people.
- The longest railway platform of the world is located in Gorakhpur of India (4,483 ft length).
- The longest distance covered by an Indian train is 3,715 km by Vivek Express. It takes 71 hours to complete one journey. The shortest route is covered between Nagpur and Ajni, which is just three km.
- The oldest train of the world, still working is located in India. Fairy Queen of 1855 is still on tracks
|Tatkal Charges before journey starting date 24.12.2015|
|Class of Travel||Minimum Tatkal Charges (in Rs.)||Maximum Tatkal Charges (in Rs.)|
|AC Chair Car||100.00||200.00|
|AC 3 Tier||250.00||350.00|
|AC 2 Tier||300.00||400.00|
|Tatkal Charges applicable for journey starting from 24.12.2015 onwards|
|Class of Travel||Minimum Tatkal Charges (in Rs.)||Maximum Tatkal Charges
|Minimum Distance for charge(in Km)|
|Reserve Second sitting (2S)||10.00||15.00||100|
|AC Chair Car||125.00||225.00||250|
|AC 3 Tier||300.00||400.00||500|
|AC 2 Tier||400.00||500.00||500|
|Saloon||IR has started to operate saloon coaches to give hotel ambience on trains. These coaches operate on charter basis i.e. booking is required. These have a master bedroom, one normal bedroom, one kitchen and window trailing. Four to six extra beds are given to accommodate more people. First of these coach was attached to Jammu Mail.|
|1A||AC first class: The most luxurious and expensive class of Indian Railways, with fares almost at par with airfares. There are eight cabins (including two coupes) in full AC first class coach and three cabins (including one coupe) in the half AC first class coach. The coach has an attendant, and bedding is included in the fare. This air-conditioned coach, present only on popular routes, can carry 18 (full coach) or 10 passengers (half coach).|
|2A||AC two tier: These air-conditioned coaches have sleeping berths across eight bays. Berths are usually arranged in two tiers in bays of six: four across the width of the coach and two lengthwise across the corridor, with curtains along the corridor. Bedding is included in the fare. A coach can carry 48 (full coach) or 20 passengers (half coach).|
|3A||AC three tier: Air-conditioned coaches with 64 sleeping berths. Berths are similar to 2A, but with three tiers across the width and two lengthwise for eight bays of eight. They are slightly less well-appointed, usually with no reading lights or curtains. Bedding is included in the fare.|
|3E||AC three tier (economy): Air-conditioned coaches with 81 sleeping berths on the Garib Rath Express. Berths are usually arranged as in 3A, but with three tiers across the width and three llengthwise. Appointments are similar to 3A, and bedding is not included. These coaches are also present in some Duronto Express trains as well.|
|Vistadome||IR operates Vistadome glass roof coaches on some tourist routes. These include Araku Valley, Konkan railway, Kalka-Shimla Railway, Kashmir Valley, Kangra Valley and Neral-Matheran route. These coaches fare are equivalent to AC Executive Chair Car. IR also has plans to start Vistadome on Nilgiri mountain railway.|
|EA||Anubhuti: Air-conditioned top-end class of Shatabdi Express. These coaches were introduced in January 2018. First train to get these coaches is Chennai Central–Mysuru Shatabdi Express|
|EC||Executive chair car: An air-conditioned coach with spacious seats and legroom. With four seats in a row, it is used for intercity day travel and is available on the Tejas , Shatabdi Express and Vande Bharat Express.|
|CC||AC chair car: An air-conditioned coach with five seats in a row, used for intercity day travel. Air-conditioned double-deck coaches are used on the Double Decker Express, Shatabdi, Vande Bharat and Intercity.|
|SL||Sleeper class: The sleeper class is the most common coach on IR, with ten or more SL coaches attached to a train rake. They are sleeping coaches with three berths across the width and two lengthwise, without air-conditioning. They carry 72 passengers per coach.|
|2S||Second seater: similar to CC, without air-conditioning. Double-deck second seaters are used on the Flying Ranee.|
|UR/GEN||Unreserved/General: The least-expensive accommodation, with a seat not guaranteed. Tickets are valid on any train on a route if used within 24 hours of purchase.|
Complaint via SMS, Call and Twitter:
Railways have introduced separate phone numbers for complaints and security issues. Although Complaints can also be lodged to the railway through social media.
1. A passenger can file complaint or suggestion directly by calling 138.
2. If you have any security related complaint then you can call 182.
3. If you want to file a complaint through your mobile via sms, you can send a complaint to 91-9717680982.
4. In case of any emergency, service related complain or insecurity during the journey; passenger can tweet at “@RailMinIndia”
To know the current status of SMS based complaints and suggestions visit the following page
- Register as an individual. Registration is FREE.
- Login by entering your user name and password.
- The “Plan my travel” page appears.
- If the From/To station selected by you are correct in the route of the train then :
- Select e-Ticket option.
- To find train list, click on “Submit” option.
- The List of Trains show the number of trains available for that route.
- If you wish to know the route and the timings, click on the train name under the “List of Trains” option.
- To get the fare, click on class available in the selected train under “List of Trains”. It will show fare according to type of class selected. The fare appearing is for a single adult Passenger and the service charges charged by IRCTC.
- To select the train from the train list, click on the type of class available in the selected train.
- If you will click on the class in the train list then it will show the train details with availability.
- To book tickets, click on “Book Now” button under availability option. Then you will see below the options
- If you wish to select other train, click on “RESET” button.
- Ticket reservation page appears; check whether the train name and the station names displayed on the top of the page are same as desired by you.
- Enter the names of the Passengers, age, sex and berth preference for each Passenger. The maximum length of names should be restricted to 15 characters. If the Passenger is a senior citizen (60 years and above for male and 58 years and above for female) and wants to avail Senior Citizens’ concession (40% of Base fare for male and 50% of base fare for female), click the box provided. Senior citizens are requested to carry some proof of age in original during their journey. A sample form is reproduced below. (The allotment of your required berth depends on the availability).
- The ticket details, availability of tickets at the particular time and the fare, including the service charge, appear on the screen, along with the payment option Follow the instructions.
- “Payment Option” Select the Payment Mode and Bank From the Drop Down List.
- Click on the “Make Payment” It redirect to selected Bank Site.
- After successful payment and booking of accommodations, the User is shown the ticket confirmation details along with a “Print Reservation Slip” Button. On clicking the button ERS is shown with an option to print.
- The customer can subsequently also print Electronic Reservation Slip from the ‘BOOKED TICKETS’ link on the left navigation bar.
Cancellation Of e-Ticket – A Guide
- If user wishes to cancel his e-ticket GO TO ‘My Transactions’ and Click ‘Booked Ticket History’ link on the menu bar, select the ticket to be cancelled and click on ‘Go For Cancellation’ and can initiate the cancellation by selecting the passengers to be cancelled.
- User has to select only those passangers who are to be cancelled in case of partial cancellation of ticket. in case of partial cancellation the passanger should get a fresh printout of the ERS for the passangers continuing their journey.
If the ticket is partially cancelled, a fresh Electronic Reservation Slip needs to be carried by the Passenger.
Restriction on Login for Booking of Train e-Tickets
- One booking in one user login session and forced logging out of the user before another booking for all users including IRCTC agents but excluding defence booking under warrant only.
- This restriction will be applicable while booking of e-ticket between 0800 and 1200 hours. However, this restriction will not be applicable while booking onward journey/return journey e-tickets.
Customer Care Numbers : 0755-6610661, 0755-4090600
For Railway tickets booked through IRCTC
I-tickets/e-tickets : firstname.lastname@example.org
For Cancellation E-tickets : email@example.com
For Mumbai Suburban Season tickets : firstname.lastname@example.org
For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to email@example.com. For other queries on your IRCTC SBI card account, kindly email at firstname.lastname@example.org
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.
TOLL FREE NUMBER(S):
- 1323 ( e-Catering)
- 138 ( Grievance Number )
- 1800 11 1139 (General Inquiry)
- 1800 11 1322 (Railway Police )
- 1800 11 1321 (Catering Complaint or Suggestion )
- 155210 (Vigilance)
- 182 (Helpline For Children and Women)
- 1512 (State Zonal Wise Railway Police)
- 1098( Lost/Missing Child Help)
ALL INDIA NUMBER(S):
- 139 (PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position)
- 011- 155210 (Vigilance Help Line No.)
IRCTC Customer Care
139 Menu (When you call)
For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number
Send SMS to 139 (SMS Charge 3/SMS)
|Enquiry||SMS Format||Send it to||Example|
|For PNR Enquiry||PNR <10-digit PNR number>||139||PNR 1234567890|
|For Train Arrival/
|AD <Train number> <Station STD code>||139||AD 12859 011 (STD Code of Delhi)|
|SEAT <Train number><Station from: STD code>
<Date of Journey ddmmyy><Station to: STD
code><Class e.g 1A ,2A ,SL or G><Quota>
|139||SEAT 12561 020611 0542 0571 SL G|
|For Fare Enquiry||FARE <Train number><Date of Journey ddmmyy> <Station form: STD code>
<Station to: STD code><Class><Quota>
|139||FARE 12561 020611 0542 0571 SL G|
|For Train Time
|Time <Train number>||139||TIME 14034|
|For Train Name/Number||<Train Name> or <Train number>||139||TN Kalka Shatabdi or TN 14034|
For Any Complaint or Suggestions
- 1800-111-321 (Food Quality Complaint / Pessenger’s Opinion Card)
- 138 For Complaint/ Suggestions
Railway Police Helpline
- Dial 1512 Police operated by State Government Police
- Dial 1800-111-322 Police under control of central govt. (RPF)
Vigilance Toll Free Helpline
Security Helpline or Railway Police
- If you feel unsafe in train you can call
- 182 or Dial 1800-111-322